Terms and conditions for Helena Store

Updated March 2021

1. General

By accessing Helena Biosciences website, you accept our privacy policy. You also accept that the use of our website may be monitored, tracked and recorded. Any information given on Helena Biosciences website is for information purposes only. It is believed to be reliable and is subject to change without any prior notice. Products and services described may differ from time to time. Helena Biosciences Europe reserves the right to discharge an order if it is not corresponding with the general terms and conditions. Helena Biosciences reserves the right to change without notice the data submitted by Helena Biosciences as a result of general changes to the products or generally for technical reasons, provided that the subject of sale is not adversely affected whether generally or in any respect which is important for the use and maintenance of the product. Please note that all purchases made at this Helena Store are handled under English law and any legal disputes which may arise in connection with ordering at the Helena Store shall be settled at the English courts.

2. Price

All product prices shown on the Helena Store are list prices and will have Value Added Tax (VAT), import duties, freight and handling fees etc. added at checkout. Prices can at any time be changed/regulated by Helena Biosciences Europe, without notice. The list prices are available in Great British Pounds (GBP) only.

3. Minimum Order Value

No minimum order value or handling fee applies to all purchases made from the Helena Biosciences Europe Store.

4. Terms Of Payment

TPP products from the Helena TPP Store are available for sale to UK customers only. All orders will be invoiced from Helena Biosciences Europe in GBP with 20% VAT added. The payment will be due immediately, unless special agreement has been issued in writing. If an EAN number is entered instead of the CVR/VAT registration number under the invoicing details, the invoice will be sent electronically. Payment for orders placed via credit card are not accepted.

5. Delivery And Transportation

Delivery via the Helena Biosciences Europe Store is limited to the United Kingdom only. When ordering from Helena Biosciences Europe Store the transportation will be booked by our distribution centre according to the weight and volume of the ordered items and shall be delivered for the account and risk of the buyer. In general all products are in stock and your order will leave the distribution centre within 7 business days from Helena Biosciences’s acceptance of your order. All the details will be available on your order acknowledgement.

6. Claims

Claim of shortage, damaged products etc. must be made within 7 days from receipt of the order to Helena Biosciences Europe. Please do accept the shipment from the carrier and sign for the shipment as damaged. Immediately contact Helena Biosciences Europe, to report the damage. Please refer to your order confirmation number when you call and if you ordered using a purchase number, please also refer to this when contacting Helena Biosciences Europe.

7. Warranty

The limited warranty period depends on the particular product purchased. The warranty for refurbished products is normally 1 year. Please note that the guarantee does not apply for products which have been damaged due to mishandling and improper use. We refer to the warranty/service information on this home page www.helena-biosciences.com and the warranty papers received with the product at the time of purchase.

8. Demonstration Products

Sample packs/demonstration products are available through the Helena Store and via direct access to Helena: request via e-mail to: sales@helena-biosciences.com.

9. Return and Repair

Please do not return any items without prior approval from Helena Biosciences Europe. If in any circumstance you should want to return a newly purchased product, this has to be reported to Helena Biosciences Europe within 14 days from the invoice date and the return will only be accepted as new if the product is returned in the original, unbroken package. Helena Biosciences Europe will not accept any invoices in relation to transportation of returned items. All return has to be done on the purchasers account and risk only.

10. Force Majure - Circumstances Beyond The Parties Control

Circumstances which preclude any claim for compensation and postpone the delivery date and/or payment date exist when breach of contract is caused by an obstacle beyond the control of Helena Biosciences which we could not reasonable be expected to have taken into consideration or avoided at the time of entering into the contract, nor could reasonably be expected to have overcome.

11. Cancellation

Please note, you cannot cancel or make changes to an order once it has left our distribution centre; until then, however, you may be able to modify your order. Your first step will be to contact Helena Biosciences Europe Customer Support by sending an email to: sales@helena-biosciences.com include your order notification number and provide details on what you would like to have changed. A Helena Biosciences Europe customer support representative will contact you regarding the status of your order and whether it can be changed. In the case of goods which are manufactured or acquired specifically for your company a cancellation/change of the order will be handled according to the contract..

Feedback and Information

Any feedback you provide at this site shall be deemed to be non-confidential. Helena Biosciences Europe shall be free to use such information on an unrestricted basis.

The information contained in this web site is subject to change without notice.
Copyright © 1997-2021 Helena Biosciences Europe. All rights reserved.

Helena Biosciences Europe

Helena Laboratories (UK) Limited trading as Helena Biosciences Europe
Queensway South, Team Valley Trading Estate, Gateshead, Tyne and Wear, NE11 0SD
United Kingdom

Updated by Helena Biosciences Europe on 8th March 2021.