Changing your myHelena password

If you have forgotten your myHelena sign-in details, or you wish to change your password for any other reason, you can visit our Password Reset page. You will need your registered email address.

Visit www.myhelena.co.uk. A page something like this should open:

myhelena-admin-user-help-2017-03-24-09.45.46.png

Click Forgot your Password? to visit the reset page. You can also reset your password via your myHelena Account page.

Request a password reset

Upon visiting the reset page, you should see a simple form like this:

myhelena-admin-user-help-2017-03-24-12.00.54.png

Enter the email address you originally used to register with myHelena, as follows:

myhelena-admin-user-help-2017-03-24-12.01.13.png

Click Request Password Reset.

If the email address corresponds to a valid myHelena account, an email containing a unique web link will be sent to that address. The page should refresh to indicate the the request has been received:

myhelena-admin-user-help-2017-03-24-12.01.29.png

You will have only around 2 hours in which to complete the reset. After this the link will become invalid and you must make a new request.

Completing the reset

Find the email received from myHelena, and click (or copy into your browser) the long link. The following page should open:

myhelena-admin-user-help-2017-03-24-12.16.00.png

You must enter the same email address to confirm your identity, and choose a new password. Enter it in both fields. The new password must contain only letters and numbers, and be at least 6 characters in length. For security reasons, you will receive no confirmation of the password — so you must remember it.

Finally, click Reset Password Now. If the new password is valid, the page should refresh to indicate success:

myhelena-admin-user-help-2017-03-24-12.21.13.png

You can now visit myhelena.co.uk and sign in using the new password. If you encounter problems, please contact your Helena representative.

Using myHelena

Other myHelena pages


Navigation

Home page

You are here:

Search

Explore




Molecular Biology products