Frequently asked questions


Helena Store frequently asked questions

Check through our FAQ if you’re having problems or have questions about the Helena Store and our Rewards programme.

What are your terms and conditions?

Please see our full Terms and Conditions page for the Helena Store here.

Can you ship outside of the UK?

Unfortunately we can only sell TPP products within the UK. We recommend you contact TPP directly to find your local distributor.

Do I have to pay for delivery?

We offer complimentary free delivery on any sample products, TPP Showcase boxes or Rewards and prizes. For regular orders, your shipping costs are calculated at checkout and displayed before you commit to buying.

How does the Rewards programme work?

Each TPP product you buy from Helena comes with a sticker telling you how many Reward Points it is worth. Simply enter the catalogue number and sticker code on our website and they’ll be added to your account.

The Rewards you can select all have different Points values, and as you earn more Points they will unlock so that you can order them with just two clicks.

When will I receive my rewards?

We will contact you shortly after you place an order for a Reward, to confirm the address details and the specifics of the item you selected. Typically you would receive the item within 5 working days of your order.

Can I get different Prizes or Rewards?

Get in touch with us and we would be happy to discuss swapping an item for an alternative of equal value, provided we can get hold of it.

Do my points have an expiry date?

No, they will remain on your account until you make use of them. If you close your account however, you will not be able to transfer them to another account and they will be lost.

Will the Store work with my web browser?

We strongly recommend that you use the most recent version of your preferred web browser, such as Chrome, Safari, Internet Explorer or Firefox. Internet Explorer version 8 or older is not officially supported by the Helena Store, and may not function properly. The Store should function well on modern smartphones and tablets.


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