myHelena for Distributors

Introducing myHelena

A new way to provide education, training and support for customers around the world.

Powerful interactive site
Designed for efficient customer support
Constantly expanding knowledge base
Affordable payment options

Introducing myHelena

A new way to provide education, training and support for customers around the world.

Powerful interactive site
Designed for efficient customer support
Constantly expanding knowledge base
Affordable payment options

Introducing myHelena

A new way to provide education, training and support for customers around the world.

Powerful interactive site
Designed for efficient customer support
Constantly expanding knowledge base
Affordable payment options

Introducing myHelena

A new way to provide education, training and support for customers around the world.

Powerful interactive site
Designed for efficient customer support
Constantly expanding knowledge base
Affordable payment options

Introducing a new way to offer customer support, training and education

myHelena is an exclusive website for education, training and product support from Helena Biosciences, and has been carefully designed to be interactive, user friendly and productive for each user.

Each myHelena distributor account offers a range of services and tools that has been personalised, based on the requirements of the individual user, to help you get the very most out of your investment in Helena tests, instrumentation and software.

Customer benefits

Central location for expertise
Develop a strong ability to interpret patient electrophoretograms
Build a solid foundation of electrophoresis concepts
Automated training reduces time wasted in the lab
Plan training schedules for new starters

Quicker turnaround and problem solving with interactive support tools
Direct access to required documents
Stay up-to-date with the latest developments in medical diagnostics

Benefits for distributors

Simplify, streamline and automate technical support requests with interactive support tools
Reduced administration with a central library of documentation
Offer access to educational and interpretive assistance tools for better results

Automated training programmes for reduced time and costs per customer
Purchase tools for distributor’s purchases from Helena
Quicker turnaround and problem solving with interactive support tools

How it works

Purchase a myHelena subscription

It’s easy for you and your customers to get started with myHelena.

You can provide myHelena for as many of your customers’ staff as you like. Simply order directly from Helena and you will receive a unique access code for each end-user.

Assign the code to the customer laboratory or organisation
Give the code to the relevant contact in the laboratory
The end-user registers and joins myHelena
Or you can register the user directly with myHelena and pass them their sign-in details

Manage your customers

Once registered, you can easily assign them to departments, edit their details and set up their myHelena Training programmes. The website will also perform a number of automated functions on your behalf:

Translation of the web pages into their chosen language
Management of their training programmes
Access and logging of customer support requests

By managing these facilities for you, myHelena can significantly reduce the effort in responding to requests. For example, the Support section will use the data you have provided in conjunction with the end-user’s responses to streamline the troubleshooting process and ensure only relevant questions are asked, before submitting a detailed report to your Technical Support department.